FAQs

  • At this time we are not offering in-person sessions

  • We work with clients 18 years and older who are located in the state of Illinois or Arizona.

  • I am in network with the following insurance companies:

    BCBS

    Aetna

    Cigna

    United Health Care

    I also recommend verifying your benefits with your insurance company to understand the anticipated cost for your sessions.

  • My out-of-network/private pay fee is $174 for regular 53-min session and $200 for a 60-min intake session. I can also provide you with a superbill that you can submit to your insurance company for reimbursement.

    For those who wish to pay on their own for sessions, you will be provided a Good Faith Estimate to get an understanding of the cost of treatment at the beginning.  This is in compliance with the "No Surprises Act."

  • The initial consultation is an opportunity for us to get to know each other and discuss your therapy goals. Therapy is a very personal process and you deserve to feel confident in choosing a therapist that is a good fit for your needs. We will also review your insurance coverage and discuss fees.

  • After the free consultation, if we feel like this will be a good fit, I will schedule you for an intake session. I will send you forms to complete prior to our first session. You will also receive confirmation of your session day, time, and details.

    Your forms must be completed at least 24 hours prior to your intake session or we will reschedule.

  • Sessions are approx. 53 minutes while intake appointments are 60 minutes.

  • The frequency of your therapy sessions will depend on your individual needs and goals. We will discuss this during our initial consultation.

  • Our telehealth sessions offer the same benefits as in-person therapy, but with the flexibility of meeting online. When we schedule an appointment, you'll receive a link to our secure video platform. All you need is a device with internet access. We'll connect face-to-face, ensuring your privacy with HIPAA-compliant technology.

  • We do not as it is outside our scope of practice. If you are looking for paperwork to be completed we can refer you to other service providers or your medical provider for the appropriate documentation.

  • Life can be unpredictable and we are more than happy to work with you to reschedule an appointment. The policy is at least 24-hours notice for cancellations. No-shows or late cancellations may incur a fee of $120, which is not covered by insurance.

    To reschedule your appointment contact your counselor directly. That is the fastest way to communicate with them. You may also contact the office at (773) 981-9244 or hello@salernocounseling.com and the administrative team will share the message with your counselor.

Don’t see your question above? Please feel free to contact me if you have any other questions.